The evolution of call center technology has driven rapid advances in cross-border capabilities.  Whereas once agents and IT systems had to reside in the same facility, today’s solutions enable the work to be located where it’s done best. 

For Global Telesourcing, that means taking advantage of a 100% U.S.-housed platform to provide the backbone for premium international telemarketing operations. 

 

Utilizing Oracle’s "Contact Center Anywhere" platform, we offer a wide range of advantages to clients:

  • Service—From interactive voice response to skills-based routing and online chat help, Global Telesourcing employs all of the technologies that increase performance and reduce costs.  Our web-based capabilities enable us to integrate client databases and CRM packages, whether hosted in our facility or yours.  As a result, every piece of customer intelligence is delivered seamlessly to your organization.
  • Security—All client data is housed in our Northern Virginia data facility, and no file ever leaves the U.S.  There, we take advantage of high-caliber IT professionals to integrate and maintain our systems.  For client programs, we serve required information to "dummy terminals"—PCs lacking even USB ports—over a private, fiber network.  That’s an advantage many low-cost, far-shore providers simply can’t offer.
  • Stability—Redundancy is key in delivering the reliable, 24x7 operations our clients demand.  Global Telesourcing contracts with two premium connectivity providers in the U.S. and two in Mexico.  No local outage brings down a Global Telesourcing program.
  • Scalability—Our Oracle platform actively manages call routing and facilitates extremely rapid expansion and "bursting."  For example, we can transition from 100 to 500 seats almost instantly—an accomplishment that is almost impossible under a traditional call center structure
  • Compliance—Global Telesourcing is fully compliant with all federal, state, and do-not-call (DNC) restrictions.  Our PCI certification is testament to our careful handling of customers’ credit card information.