is a premium provider of near-shore and off-shore native-level English and Spanish teleservices. By attracting and recruiting the most highly qualified candidates in the markets in which we operate, we provide our clients with agents that possess the language and program skills required to outperform domestic US call centers while still being less expensive.
While many call centers are exclusively focused on customer service, Global Telesourcing has also established expertise in outbound and inbound sales. Even our customer service campaigns are managed with our “sales philosophy”—which to us, means a constant focus on customer loyalty, maximizing revenue and achieving the highest possible lifetime value.
Our mission—and our history—is to work with our clients to identify the key performance metrics that drive success—and then to beat them. While we are not priced like a commodity provider of call center services, our significant value is in our ability to deliver lower acquisition costs and higher lifetime value than other companies.
